FAQ & Ordering

Yes. Kiko Medical is a wholesale supplier. You must register and be approved to view pricing and place orders. Registration is free — enter your business details, verify your email, and approval is typically the same business day.

Pricing is only visible to logged-in, approved wholesale customers. Please log in or register for an account. Once approved, all pricing will be visible immediately.

Our online store uses passwordless login — no password required. Click Log In, enter your registered email address, and a one-time verification code will be sent to your inbox. Enter the code to access your account. If you don't receive the code within two minutes, check your junk or spam folder, or contact us.

Yes. Each staff member can register their own account. Please let us know your organisation name when registering so we can link accounts to the same billing and credit terms. This is particularly useful for hospitals, aged care groups, and multi-location practices.

Delivery addresses can be updated within your account settings. For changes to your billing contact, email address, or GST registration details, please notify us directly at info@kikomedical.co.nz as these affect your invoicing.

Click Log In at the top of the store, then Create Account. Enter your business name, role, and work email. A verification code will be sent — no password required. Once registered, contact us to discuss your pricing requirements or credit account.

No. Online ordering is available 24/7, but you may also email purchase orders directly to info@kikomedical.co.nz. We accept purchase orders from hospitals, DHBs, clinics, aged care facilities, and healthcare practices. Our team will confirm availability, arrange freight, and issue a GST tax invoice.

If an item is out of stock when you order, we will notify you by email with an estimated availability date and ask whether you would like to wait, substitute for an alternative, or remove the item. We do not dispatch partial orders without your confirmation.

Contact us as soon as possible at info@kikomedical.co.nz. Once an order has been picked and dispatched we are unable to make changes. Cancellation of custom-sourced or special-order items may incur a handling fee.

Where operationally possible, we will do our best to prioritise urgent orders placed during business hours (Monday–Friday, 8:30am–5:00pm NZST). Please contact us directly to discuss your requirements and we will advise on the available options.

No. The order confirmation is an acknowledgement only. Freight charges are finalised based on actual weight, dimensions, and delivery destination. A PDF tax invoice (NZD, inclusive of GST) will be emailed separately and is the document for payment and your records.

Yes. For bulk purchases, contract supply arrangements, or products not listed online, please email info@kikomedical.co.nz with your specifications and quantities. We are experienced in supplying hospitals, surgical centres, and aged care providers at volume.

Yes. We can arrange scheduled replenishment orders tailored to your facility's requirements. Contact us to discuss a suitable arrangement.

Yes. We can source a wide range of medical consumables and specialist items beyond our listed catalogue. Please contact us with your product specifications and we will provide a quotation with lead time and compliance documentation.

Yes. Approved healthcare organisations — including hospitals, DHBs, clinics, aged care providers, and medical practices — may be eligible for wholesale pricing. Contact us to discuss your organisation's requirements.

Approved account customers pay by NZ bank transfer (internet banking) on agreed credit terms. New customers and one-off orders may also pay by credit card (Visa or Mastercard) via our secure online checkout. Credit card payment is not available for invoiced account orders.

Approved account customers are invoiced on payment due on the 20th of the month following invoice (for example, a June invoice is due by 20 July). New customers may be required to pay in advance until a credit account is established.

All pricing and invoicing is in New Zealand Dollars (NZD), inclusive of GST at 15% where applicable. A GST-registered tax invoice is provided with every order.

Freight is calculated based on actual weight, dimensions, delivery destination, and carrier rates. Charges are confirmed on your tax invoice. For an estimate prior to ordering — particularly for large or multi-carton orders — please contact us. We pass on actual freight costs only; no margin is added to shipping.

Yes. We deliver nationwide across New Zealand, including rural and remote areas. Delivery timeframes and freight costs may vary for rural addresses. We work with established NZ courier partners to ensure reliable coverage across both islands.

Most in-stock orders to main centres are dispatched within 1–2 business days. Delivery to rural or remote addresses may take longer. You will be notified if there are any delays or if an item is on backorder prior to dispatch.

Yes. Once your order is dispatched you will receive a tracking notification so you can monitor your delivery. If you have not received a dispatch notification within two business days of placing an in-stock order, please contact us and we will follow up.

Our primary market is New Zealand. For international enquiries, please contact us directly at info@kikomedical.co.nz to discuss your requirements.

Returns are accepted within 7 business days of delivery, subject to prior authorisation. All returned goods must be unused and in their original, unopened, re-saleable condition with packaging intact. A Return Authorisation (RA) number must be obtained before sending any goods back — we are unable to accept unsolicited returns. Email info@kikomedical.co.nz with your order number and reason for return to request an RA number.

Please inspect your delivery on receipt. Report any damage or discrepancy within 48 hours by emailing info@kikomedical.co.nz with your order number and photos of the affected goods and packaging. Please retain the original packaging as it may be required for a carrier claim. We will arrange a replacement or credit at no additional cost to you.

If you receive an incorrect item as a result of our error, please contact us within 5 business days of receipt with your order number and photos. We will arrange collection of the incorrect item at our expense and dispatch the correct product. If the correct item is unavailable, a full credit will be applied to your account.

Contact us within 7 business days of identifying the fault, with your order number and a description of the issue. We will assess the matter and arrange a replacement, exchange, or credit note as appropriate. For Medsafe-registered medical devices, we follow the applicable manufacturer warranty terms and will assist with the claims process.

Change-of-mind returns may be considered within 7 business days, subject to a restocking fee and return of goods in original, unopened condition at the customer's freight expense. Please contact us before initiating any return to confirm eligibility and the applicable terms. Custom-sourced items, special orders, and any sterile or single-use goods where outer packaging has been opened cannot be returned.

For approved returns, Kiko Medical issues a credit note to your wholesale account as the primary remedy, applied against your next invoice. Where a credit is not possible, a refund will be arranged. Freight costs are non-refundable on change-of-mind returns.

Kiko Medical supplies a broad range of medical consumables for surgical, clinical, and aged care settings. Our range covers sutures, electrosurgical equipment and accessories, patient positioning and transfer aids, therapy products, patient gowns and healthwear, wound care, gauze and swabs, and biodegradable disposables. Contact us if you are looking for a specific product or category.

Our full product range is available to browse on the website once you are logged in as an approved customer. We do not publish a static PDF catalogue as pricing and availability change regularly. If you would like a curated product list for a particular clinical area, please contact us and we will compile one for you.

There is no set minimum order value. Many products are priced and sold by carton quantity. We recommend consolidating multiple items into a single order where possible to make freight costs more economical relative to your order value.

Some products are available in smaller quantities. Please check individual product listings or contact us to confirm availability and pricing for the quantity you require.

Sample requests are considered on a case-by-case basis, particularly where trialling a product before a volume commitment is clinically important. Please email info@kikomedical.co.nz with the product name and your intended use and we will do our best to assist.

Kiko Medical sources from reputable manufacturers and global suppliers that meet Medsafe approval and relevant quality requirements. We supply a mix of trusted third-party branded products and Kiko Medical own-brand products. Manufacturer and country-of-origin documentation is available on request for procurement and compliance purposes.

Where required by New Zealand law, products supplied by Kiko Medical are Medsafe registered and listed on the WAND (Web Assisted Notification of Devices) database. WAND registration numbers are displayed on individual product pages. Please refer to our Regulatory Compliance & Certifications page for full details, or contact us for product-specific documentation.

WAND (Web Assisted Notification of Devices) is Medsafe's online system for notifying and tracking medical devices supplied in New Zealand. A valid WAND registration confirms that a device has been properly notified to Medsafe and is approved for lawful supply in New Zealand — an important requirement for DHB procurement and hospital credentialing.

Yes. Product specifications, safety data sheets (SDS), WAND registration certificates, manufacturer certifications, and quality management documentation are available on request. Email info@kikomedical.co.nz with the product name or SKU and we will respond within one business day.