Shipping policy
Shipping Policy
All orders are dispatched once payment or credit terms have been confirmed. Delivery to New Zealand metro areas typically takes 3–5 working days from dispatch. Rural and remote areas may require additional transit time.
Order Confirmation Upon placing your order online, you will receive an automatic order confirmation email. Please note this is a confirmation of your order only and is not a tax invoice. Freight and discount amounts shown may be estimates at this stage.
Tax Invoice & Final Freight A final tax invoice will be issued upon dispatch and will reflect the actual freight charge based on your order weight and delivery location. This is the authoritative document for payment purposes.
Delivery Restrictions
- We deliver within New Zealand only
- We do not deliver to P.O. Boxes
- Freight is calculated based on order weight and delivery location
Delays & Tracking If your order has not arrived within the expected timeframe, please contact us at info@kikomedical.co.nz with your order number and we will investigate promptly.